Get help or contact support

The quickest answer is usually the help chat, inside the app once you're signed in.

1. Open the Help menu, the ? in the top bar, and choose Ask a question. On a phone, tap More, then Ask a question.
2. Type your question in your own words and press Enter.
3. Read the answer, tap a related article, or open Read the full article.

The chat stays open while you move around the app, so you can follow the steps as you read them. You can also type a question in search (⌘K) and choose Ask the help center, or browse every article in the Help center.

How the help chat works

• Answers always come from these help articles. It doesn't make up its own.
• The article is picked by AI, marked Matched by AI, or by keyword search.
• Your question is only used to find an article. It isn't saved.
• Tell us with Did this answer your question? so we can fix our articles.

Talk to a person

Use the support contact form, or email hello@sorabuild.com. Tell us your company's name and what you were trying to do. Never send a password.

For privacy requests, use the privacy contact form. For more than 10 people, talk to sales.