Plans and billing
Cancel your subscription
An owner opens Settings › Billing & plan, clicks Manage billing, and cancels in Stripe's billing portal. Your plan stays active until the end of the period you've paid for, then your account goes back to Free.
Only an owner can cancel.
- Open Settings › Billing & plan.
- Click Manage billing. Stripe's billing portal opens.
- Cancel your plan there.
Back on the billing page, the date under your plan changes from Renews to Ends.
What happens next
- Everything keeps working until the end of the period you've paid for.
- After that, your account goes back to Free. AI features lock.
- Your projects stay, and nobody is removed. But Free covers one person, so you can't invite anyone new while more than one person is on the account.
Refunds
Fees aren't refundable, including for part of a month or year, except where the law requires it.
Your plan doesn't drop to Free on its own when your team shrinks. If you're down to one person and want to stop paying, cancel here.
Cancelling doesn't delete anything. To remove your data, see Delete your company.
Did this answer your question?
Related articles
- Change your card or get receiptsAn owner opens Settings › Billing & plan and clicks Manage billing. That opens Stripe's billing portal, where you can update your payment details and see your invoices and receipts.
- Delete your companyOnly an owner can delete a company: Settings › General, then Danger zone › Delete company, and type the company's name to confirm. Every project, schedule, file and person's access goes away for good. It can't be undone.
- What does Sora Build cost?Free covers one person and has every feature but AI, with no card needed. Standard is one flat price for 2 to 10 people: $499 CAD a month or $5,000 CAD a year, plus tax. For 11 people or more, talk to us about Enterprise.
Still stuck?
Signed in? Ask our support agent from the ? menu › Ask a question. Or write to us and a person will answer.